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A Case Study of Enhanced Provider Satisfaction & Reliable Documentation Support
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Vancouver Clinic (VC) is the largest private, multispecialty clinic in Clark County, Washington. Established in 1936, VC now operates across 11 locations, offering a comprehensive range of healthcare services. These include primary care, specialty care, and integrated behavioral health, all provided by a team of 400 providers and 1,200 employees dedicated to the health and wellness of the community.
400+ Providers
11 Locations
Multispecialty Medical Clinic
Vancouver Clinic (VC) is the largest private, multispecialty clinic in Clark County, Washington. Established in 1936, VC now operates across 11 locations, offering a comprehensive range of healthcare services. These include primary care, specialty care, and integrated behavioral health, all provided by a team of 400 providers and 1,200 employees dedicated to the health and wellness of the community.
400+ Providers
11 Locations
Multispecialty Medical Clinic
Vancouver Clinic (VC) faced chronic issues with their previous scribe service provider. High scribe absenteeism, inadequate training, poor hiring practices, and long onboarding delays left providers without reliable support. On any given day, up to 20% of shifts were uncovered, burdening providers with additional administrative tasks. These challenges were compounded by a lack of remote scribe options and overburdened management. After years of unresolved complaints and operational inefficiencies, VC needed a transformative solution.
In response to these challenges, The Vancouver Clinic partnered with Scribe-X to overhaul their scribe program. The transition came at a critical time, coinciding with the COVID-19 pandemic, which temporarily paused clinic operations. Scribe-X leveraged this downtime to rebuild the program from the ground up. Key actions included:
By partnering with Scribe-X, VC resolved its long-standing scribe challenges. Today, over 99% of shifts are covered by highly trained scribes, ensuring reliable and consistent support. Documentation quality has significantly improved, and after-hours charting has been eliminated. New providers are onboarded in weeks instead of months, and the scribe team is supported by dedicated, responsive management. Most importantly, provider satisfaction has increased, allowing TVC to focus on delivering exceptional care to its patients.
99% Dedicated Scribe
Shift Coverage
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No More
After-Hours Charting
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Enhanced
Documentation Quality
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Full Transition to
Remote U.S.-Based Scribes
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Rapid Onboarding of
New Providers
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Increased
Provider Satisfaction
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