A Case Study of Improved Patient Care & Quality of Life for Providers
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One Community Health is a federally qualified health center (FQHC) serving communities in Oregon and Washington. They provide comprehensive primary care services, including family medicine, women’s health, and chronic disease management, alongside integrated dental and behavioral health care to support the diverse needs of their patients.
Federally Qualified Health Center
Comprehensive Services
Nearly 12,000 Patients Annually
One Community Health faced mounting provider burnout due to extensive after-hours charting and documentation demands. Providers were logging in late at night, struggling to balance charting with personal time. The clinic also needed a solution that would ensure accurate, real-time documentation while allowing providers to focus on patient care. Without efficient documentation support, provider satisfaction and work-life balance were deteriorating, threatening both patient care quality and staff retention.
To address these challenges, One Community Health partnered with Scribe-X to implement a medical scribe program. This program was tailored to the clinic's needs, providing highly trained medical scribes who worked alongside providers to document patient encounters in real time. Scribe-X conducted comprehensive training to align scribes with clinic workflows and electronic health record (EHR) requirements, ensuring seamless integration into One Community Health’s operations. The program focused on reducing providers’ administrative burdens and improving the accuracy and timeliness of documentation.
By partnering with Scribe-X, One Community Health achieved a dramatic turnaround. Providers were freed from hours of after-hours charting, with most documentation completed during patient visits. The clinic saw significant improvements in provider satisfaction and work-life balance, as well as more focused and attentive patient care. With scribes managing documentation tasks, providers could dedicate more time to patients and maintain accurate records without the stress of late-night work. The result was a sustainable solution that enhanced both care quality and provider well-being.
90% of Time Saved for Providers Through Scribe-X Support
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Increased Patient Access
by 30%
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Provider Burnout Reduced
by 70%
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Improved Documentation Accuracy
to Over 98%
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Patient Satisfaction Scores Increased
by 25%
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Reduced Charting Time by
2+ Hours Per Day
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